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CASA Contact List - NYC

Views: 19826
Posted: 09 Mar, 2009
by David Silva (New York Legal Assistance Group)
Updated: 22 Oct, 2014
by Paula Arboleda (New York Legal Assistance Group)

The NYC Medicaid Home Care Services Program, which is part of the NYC Human Resources Administration Medical Insurance Community Services Administration (MICSA), also known as the Medicaid program, formerly was responsible for administration in  NYC for three types of Medicaid "personal care" services -- home attendant, housekeeping, and Consumer Directed Personal Care Services.  (CDPAP).  

  • See this official HRA list of CASA offices, now only one in each borough.
  • See this contact list prepared by NYLAG Evelyn Frank Legal Resources Program. 
  • Until September 2012, anyone who needed any of these 3 types of home care services would apply to the  "CASA" office based in each borough.   The CASA offices processed both the Medicaid application and the request for home care.

  • As of November 2012,  any applicant over age 21 who HAS MEDICAID AND MEDICARE, with a few exceptions listed below, may no longer apply to the CASA offices for Medicaid  personal care services. They must instead enroll in Managed Long Term Care plans.  There is no longer an option of enrolling with a Lombardi (long term home health care) program.

    • HOUSEKEEPING - The Home Care Services program still accepts M11qs/ applications for people who SOLELY need Medicaid HOUSEKEEPING services and no personal care.  These services are limited to 8 hours/week and provide assistance with shopping, cooking, cleaning, laundry and other household chores when needed because of disability.  THey do not provide assistance with "activites of daily living" such as bathing, dressing, ambulation, toileting or transfer.  See MLTC Policy 13.21: Process Issues Involving the Definition of Community Based Long Term Care  and this MICSA ALERT 

  • An individual over age 21 who has Medicare but does not yet have Medicaid,  may still apply for Medicaid through the Home Care Services Program, by mailing the Medicaid application to this office, but this office WILL NOT PROCESS the request for Home Care; once Medicaid is approved, the applicant must enroll in a Managed Long Term Care plan:  

HRA--HCSP Central Medicaid Unit (new address Jan. 14, 2013)
785 Atlantic Avenue, 7th Floor
Brooklyn, NY 11238       T: 929-221-0849
  • The only people who can still apply to the CASA offices  after Nov. 1, 2012 for home attendant, housekeeping, and Consumer Directed Personal Care Services (CDPAP) are those Medicaid recipients who:
    • Do NOT have Medicare; or

    • Have Medicare but have hospice services, or

    • Have Medicare but need ONLY Housekeeping services (maximum 8 hours/week) - see MICSA directive

    • Have waiver services through the Traumatic Brain Injury (TBI) or Nursing Home Transition & DIversion Waiver program, or

    • Are under 21 years old, though those who are age 18-21 and don't have Medicare have the option of applying to the CASA offices or enrolling in a Managed Long Term Care plan, if their functional needs are extensive enough that they would otherwise qualify for nursing home care.  

This CASA CONTACT LIST reflects recent consolidation of many CASA offices and the move of the main Administrative Office  of this program on January 14, 2013 from 109 E. 16th St. in Manhattan to 785 Atlantic Avenue, 7th Floor, Brooklyn, NY 11238.  There is now only ONE CASA in each borough.   

See this article for tips on  applying for Medicaid home attendant services (aka "personal care assistance") in New York City, for those who may still apply at the CASA offices -- everyone else must apply to a Managed Long Term Care Plan.  t

Please be courteous and exercise restraint when contacting staff on this list.  If you have an issue to resolve, the best practice is to start calling at the bottom of the hierarchy.  Only move up the chain of command to supervisors or managers if the junior staff are unable to resolve your issue.  By showing respect to agency staff, we can ensure that they will remain responsive to inquiries from advocates, caregivers, and consumers.  Thank you for understanding.


This site provides general information only. This is not legal advice. You can only obtain legal advice from a lawyer. In addition, your use of this site does not create an attorney-client relationship.  To contact a lawyer, visit http://lawhelp.org/ny. We make every effort to keep these materials and links up-to-date and in accordance with New York City, New York state and federal law. However, we do not guarantee the accuracy of this information.

Attached files
file CASA Contact List 2014 -October.pdf (107 kb)
file Disenrolled Housekeeping Case Consumers (MLTC) 8-13-13.pdf (65 kb)
file HCSP CASA List 10-9-2014.pdf (113 kb)

Also read
document Medicaid Personal Care or Home Attendant Services
document Medicaid Consumer Directed Personal Assistance Program (CDPAP) in New York State
document The Various Types of Medicaid Home Care in New York State
document Where to Apply for Medicaid and Medicaid Home Care in New York City
document Managed Long Term Care
document Medicaid Home-and-Community-Based Waiver Programs in New York State
document Tools for Choosing a Medicaid Managed Long Term Care Plan
document Applying for Medicaid Personal Care Services in New York City - BIG CHANGES SEPTEMBER 2012

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Managed Long Term Care     Tools for Choosing a Medicaid Managed Long Term Care Plan


This site provides general information only. This is not legal advice. You can only obtain legal advice from a lawyer. In addition, your use of this site does not create an attorney-client relationship. To contact a lawyer, visit http://lawhelpny.org. We make every effort to keep these materials and links up-to-date and in accordance with New York City, New York state and federal law. However, we do not guarantee the accuracy of this information. To report a dead link or other website-related problem, please e-mail us.